Distinctive technical solutions and the capacity to respond rapidly offer organizations a competitive edge. They are actively creating and implementing new technology that will enable them to act aggressively and strategically in order to disrupt rather than be disrupted. Utilizing cutting-edge technology to enhance productivity and reach has become more crucial.
Embracing future technology has also acquired major popularity within the banking and financial industries. Streamlining client services and implementing system enhancements in terms of technology installations are gaining appeal. The banking sector in India is preparing for a new age by integrating cutting-edge technologies such as artificial intelligence (AI), machine learning (ML), blockchain, and robotics, among others.
What are the Technologies Used in Banking?
Therefore, let us evaluate how the BFSI industry is expanding in light of modern technologies:
Science of Data
Today’s success is defined by intelligent customer contact that is informed by data-driven business intelligence. By delivering real-time actionable data, boosting competitiveness, and enhancing the customer experience, technology and digitalization have changed the BFSI business. Customers can also analyse possible items and cross-sells. The potential for AI-powered models to change client banking experiences is exponential.
Robotic Process Automation
Banks must assess a growing number of unstructured data. This is not simply transactional data; it is also behavioural data that may help banks enhance customer service. Bankers can now evaluate client behaviour and make quicker, larger, and better choices using a blend of cognitive and robotic process automation technology.
Intelligent virtual assistants are becoming capable of executing transactions, presenting information, and advising consumers. The objective of robotic process automation is to improve the user experience by automating repetitive operations (RPA) (RPA). Additionally, it reduces errors and enables bank employees to handle more complex inquiries and provide superior customer service.
Due to the banking institution’s handling of sensitive data, it’s an obvious target for fraudsters. The financial services industry’s (BFSI) employment of technology is shifting the nature of cyber risk. Banking institutions are becoming more agile as a result of cybersecurity.
They are applying increasingly advanced analytical, real-time monitoring, biometric, and behavioural analysis technology to detect risks. Additionally, they use anti-hacking technology to monitor network traffic for anomalies and potential threats.
Servers that offer access to the API’s
Banks and Fintechs are increasingly partnering to construct banking stacks that link clients and third-party service providers. The API Banking Platform connects the bank’s backend operations to its own or third-party front-end experiences via APIs. Thus, banks may experiment with new technologies and business models, such as salary advances, at a cheap cost, such as blockchain. Additionally, APIs assist banks in planning for the future.
Computing in the Cloud
Another advancement in banking technology is cloud computing. The cloud enables banks to take advantage of new business options and delivery methods. Banks may minimise data storage expenses while safeguarding consumer data by employing cloud-based services. Additionally, cloud computing enables secure online and wallet payments.
What is an Example of a New Banking Technology?
Let us see some of the examples of banking technology below.
Opening an Electronic Banking Account
Consumer-facing digital accounting is the most extensively utilised technology, with banks leading the way. For both the retail and commercial sectors, the pandemic disrupted some long-held beliefs about the branch’s role in new account opening.
Collaboration via Video
Face-to-face meetings have become impossible owing to the epidemic, pushing banks to introduce video collaboration capabilities. This is symptomatic of a big psychological change for a huge number of finance industry personnel.
Payments Between Persons (P2P)
Customers’ interest in peer-to-peer (P2P) payment technologies is expanding. P2P payments are not a zero-sum game. Consumers use a variety of applications depending on who they are paying or receiving payment from.
Computing in the Cloud
By end of year, the number of banks adopting cloud computing will have risen dramatically, reaching 40 percent by year’s end. Around 11 percent of banks invested in cloud computing for the first time this year.
The banking business has developed tremendously throughout the years as a consequence of the arrival of new technology. Banking practices have developed dramatically in recent years, resulting in a greater client connection with banks.